Frequently Asked Questions (FAQs)

We accept a wide range of payment methods, including all major card providers such as Visa, Mastercard, American Express, Discover, Diners Club, and Maestro. Additionally, we support Union Pay, Shop Pay, Apple Pay, and Google Pay for your convenience.

If there's a mistake in your address, please contact us immediately, as we're unable to amend the address once your order has been processed by our warehouse. To get in touch, please use our contact form at the bottom of this page.

Yes, we always match our dye lots when picking in the warehouse. If we ever encounter an issue, we will contact you via email or phone, so please ensure you provide the correct contact information when checking out

Please get in touch before placing your order if you're looking for a specific dye lot. We can then verify its availability for you before you finalise your purchase.

Unfortunately, should a sale conclude before the items come back into stock, we will be unable to honour the discounted price.

At the moment, we're do not offer yarn winding services.

We strive to ensure our images are as true to life as possible. However, due to variations in device screens and their pixel specifications, colours may appear slightly different in person. Additionally, yarn colours can vary between dye batches. If you're unsure about a colour or have any questions before placing your order, please feel free to get in touch. We're more than happy to assist!

You are welcome to return any items in new and unused condition within 30 days of delivery, except for patterns and digital downloadable items.

Please be aware that we will refund only the cost of the goods; original postage costs will not be refunded. Make sure you return products with suitable packaging and include a completed returns form. You can download our returns form here: Returns Form

If a refund is processed for your order, please allow up to 10 business days for the funds to be credited back to your account.

We're sorry, but at the moment we cannot accommodate exchanges for international orders.

Yes, you can find a summary of care instructions in the product description, you can also find the full details on the product ball band.

If your pattern doesn't state a needle length, then that often depends on you and your knitting style.

If you like to knit on the go, shorter straight needles are good (20-25cm). If you like to 'tuck' your needle under your arm, a longer straight needle length of 35cm or 40cm is best. If you are choosing circular needles to knit something 'in the round' like a sweater or a cowl, you need a length a little shorter than the circumference of your knitting so your stitches are not stretched round the needle.

The sort of needles that you should buy or use for a project is usually stated by the pattern that you are using. The most common type used are single pointed needles

When substituting yarn with different meterages, you'll need to calculate the total meterage required for your project to determine how many balls of the new yarn you'll need.

For example, if your project requires 6 balls of yarn, each measuring 80 metres, your total meterage is 6 x 80 = 480 meters.

Therefore, if you are substituting with a yarn that comes in 50-metre balls, you would divide the total meterage needed for the project by the length of each ball of the new yarn.

This means you would need 480 / 50 = 9.6 balls. Since you can't buy a fraction of a ball, you would round up and purchase 10 balls of the new yarn.

No problem at all! Just reach out to us via our contact form at the bottom of this page, and we'll do everything we can to assist you with your query. We're here to help ensure you find exactly what you're looking for!