Returns & Refunds

Returns Policy

We want you to love our service so if there's anything wrong with your order, simply contact us and we will do our best to resolve it. To contact us please click here

You may return any items in new and unused condition within 30 days from the day of delivery except for patterns and PDF download items. Please note we will only refund the cost of the goods, we will not refund original postage costs.

Please ensure you return any products with appropriate packaging and a completed returns form.

You can download our returns form here: Returns Form

No printer? No problem, just pop a note in the parcel to let us know who you are and why you're returning the item.

Don't forget to get a proof of postage receipt from your chosen courier just in case your parcel goes astray. As soon as our warehouse team has received your return, we will process this as soon as possible.

Please note that all patterns are non-refundable.

Please send all returns to:

LittleWoolShop - Returns
Unit 12 Avondale Industrial Estate
Cwmbran
NP44 1UG
United Kingdom

Cancellation Policy

You have the right to cancel any goods ordered, from the point at which they are ordered, up until the point at which they are dispatched. A full refund will be given. As goods in stock are usually dispatched the same day they're ordered, please bear in mind that the cancellation period may only be a short period of time. If goods have been dispatched, you may return unwanted items at your own expense and a refund will be provided. Please note if purchasing a downloadable product this will not be refundable.